We therefore turn to you today with the request:

Make inquiries about the shipment status and delivery times no earlier than 5 days after the last scan capture

Commission research into the whereabouts of a shipment within Germany and within the European Union at the earliest 10 days after the last scan was recorded

Commission research into the whereabouts of a shipment outside the European Union no earlier than 19 days after the last scan was recorded

Our experience shows that most programs are delivered to a research department before they are registered.

If we are currently unable to deal with complaints about delivery times or inquiries about the status of the shipment within the usual time, we will nevertheless endeavor to give you feedback on your request as soon as possible.