Estervals Pipe House

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Sillem´s

Havana Cigars

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Shipping & Returns

International Buyers – Please Note:

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - Governmental regulations prohibit such behaviour

International Returns Marked "Refused" or "Unclaimed": If you refuse to pay your local duty or tax, and the carrier bills TECON GmbH for the unpaid charges, we will subtract this amount and any return shipping fee from your return credit once the order is back. No refunds will be given for items that are seized at your local customs office or abandoned. There will likewise be no refund for damaged products on return orders that are marked "Refused" or "Unclaimed." We reserve the right to charge a 10% restocking fee for any international order that is returned to us because it was refused or unclaimed. The original shipping fee is non-refundable.

Returns from outside the EU can not be refunded. Please note that return shipping charges apply to these returns. When re-shipping, a calculation of the return fees and for the new shipping is due. We charge a processing fee of 10% of the order value for all returns.

Are there any restrictions to international mail and parcel services?
International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures). Delays in delivery and limited capacity for processing tracking inquiries due to force majeure The transport and delivery of international shipments may take significantly longer than usual at present as a result of the impact of the ongoing global pandemic.

Current information on shipping to destinations in Asia, Oceania and parts of Africa?
As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. Furthermore, the substantial increase in fuel costs is causing additional upheaval in the international air traffic networks and contributing to a further shortage of transport capacities. In light of this, significantly longer transit times can be expected in some cases for shipments to long-haul destinations. That particularly applies to destinations in Asia and Oceania, but also impacts other destinations such as parts of Africa. Please understand that we are not in a position to reliably predict the effects that the currently rapidly changing situation may have.

DHL (German Post WorldNet)
(insured with track & trace)

Price International from 2024:

Volume-weight	Zone 1 non-EU (net)	Zone 2 non-EU (net)	Zone 3 non-EU (net)	Zone 4 non-EU (net)	Zone 5	Zone 6
to 1 kg	20,40 EUR	11,50 EUR	20,30 EUR	27,15 EUR	32,30 EUR	43,20 EUR
to 2 kg	21,40 EUR	12,30 EUR	22,10 EUR	29,85 EUR	38,30 EUR	50,50 EUR
to 3 kg	22,40 EUR	13,10 EUR	23,90 EUR	32,55 EUR	44,30 EUR	57,80 EUR
to 4 kg	23,40 EUR	13,90 EUR	25,70 EUR	35,25 EUR	50,30 EUR	65,10 EUR
to 5 kg	24,40 EUR	14,70 EUR	27,50 EUR	37,95 EUR	56,30 EUR	72,40 EUR
to 6 kg	25,40 EUR	15,50 EUR	29,30 EUR	43,35 EUR	62,30 EUR	79,70 EUR
to 7 kg	26,40 EUR	16,30 EUR	31,10 EUR	46,05 EUR	68,30 EUR	87,00 EUR
to 8 kg	27,40 EUR	17,10 EUR	32,90 EUR	48,75 EUR	74,30 EUR	94,30 EUR
to 9 kg	28,40 EUR	17,90 EUR	34,70 EUR	51,45 EUR	80,30 EUR	101,60 EUR
to 10 kg	29,40 EUR	18,70 EUR	36,50 EUR	54,15 EUR	86,30 EUR	108,90 EUR
to 11 kg	30,40 EUR	19,50 EUR	38,30 EUR	56,85 EUR	92,30 EUR	116,20 EUR
to 12 kg	31,40 EUR	20,30 EUR	40,10 EUR	59,55 EUR	98,30 EUR	123,50 EUR
to 13 kg	32,40 EUR	21,10 EUR	41,90 EUR	62,25 EUR	104,30 EUR	130,80 EUR
to 14 kg	33,40 EUR	21,90 EUR	43,70 EUR	64,95 EUR	110,30 EUR	138,10 EUR
to 15 kg	34,40 EUR	22,70 EUR	45,50 EUR	67,65 EUR	116,30 EUR	145,40 EUR
to 16 kg	35,40 EUR	23,50 EUR	47,30 EUR	70,35 EUR	122,30 EUR	152,70 EUR
to 17 kg	36,40 EUR	24,30 EUR	49,10 EUR	73,05 EUR	128,30 EUR	160,00 EUR
to 18 kg	37,40 EUR	25,10 EUR	50,90 EUR	75,75 EUR	134,30 EUR	167,30 EUR
to 19 kg	38,40 EUR	25,90 EUR	52,70 EUR	78,45 EUR	140,30 EUR	174,60 EUR
to 20 kg	39,40 EUR	26,70 EUR	54,50 EUR	81,15 EUR	146,30 EUR	181,90 EUR
to 21 kg	40,40 EUR	27,50 EUR	56,30 EUR	83,85 EUR	152,30 EUR	189,20 EUR
to 22 kg	41,40 EUR	28,30 EUR	58,10 EUR	86,55 EUR	158,30 EUR	196,50 EUR
to 23 kg	42,40 EUR	29,10 EUR	59,90 EUR	89,25 EUR	164,30 EUR	203,80 EUR
to 24 kg	43,40 EUR	29,90 EUR	61,70 EUR	91,95 EUR	170,30 EUR	211,10 EUR
to 25 kg	44,40 EUR	30,70 EUR	63,50 EUR	94,65 EUR	176,30 EUR	218,40 EUR
to 26 kg	45,40 EUR	31,50 EUR	65,30 EUR	97,35 EUR	182,30 EUR	225,70 EUR
to 27 kg	46,40 EUR	32,30 EUR	67,10 EUR	100,05 EUR	188,30 EUR	233,00 EUR
to 28 kg	47,40 EUR	33,10 EUR	68,90 EUR	102,75 EUR	194,30 EUR	240,30 EUR
to 29 kg	48,40 EUR	33,90 EUR	70,70 EUR	105,45 EUR	200,30 EUR	247,60 EUR
to 30 kg	49,40 EUR	34,70 EUR	72,50 EUR	108,15 EUR	206,30 EUR	262,60 EUR

Delivery to Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, Bulgaria, Estonia, Finland, Greece, Ireland, Northern Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus, is not possible.

Zone 1 - non-EU
Liechtenstein, Switzerland

Zone 2 - non-EU
Andorra, United Kingdom

Zone 3 - non-EU
Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Moldova, Montenegro, Norway, Serbia

Zone 4
Egypt, Algeria, Israel, Georgia, Lebanon, Libya, Morocco, Syria, Tunisia

Zone 5
Armenia, Azerbaijan, Bahrain, China, Hong Kong, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Qatar, Kuwait, Malaysia, Oman, Singapore, South Korea, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Vietnam

Zone 6
Brazil, Chile, Ethiopia, Gibraltar, Kazakhstan, Martinique, South Africa, St. Pierre and Miquelon, Spain-Canary Islands, Venezuela

Delivery to Belarus, Russian, Ukraine or Turkey is currently not possible.

China only via German Post.

DHL-Express
(insured with track & trace)

Price International from 2024:

Volume-weight	Zone 4	Zone 5	Zone 6	Zone 7	Zone 8	Zone 9	Zone 10
to 1 kg	EUR	33,48 EUR	36,81 EUR	40,86 EUR	45,18 EUR	50,75 EUR	57,03 EUR
to 2 kg	EUR	35,60 EUR	39,14 EUR	44,20 EUR	50,40 EUR	58,36 EUR	65,77 EUR
to 3 kg	EUR	37,78 EUR	41,54 EUR	48,28 EUR	57,06 EUR	70,14 EUR	79,29 EUR
to 4 kg	EUR	39,96 EUR	43,94 EUR	52,36 EUR	63,98 EUR	81,92 EUR	92,81 EUR
to 5 kg	EUR	42,54 EUR	46,78 EUR	57,20 EUR	70,28 EUR	92,62 EUR	105,11 EUR
to 6 kg	EUR	45,12 EUR	49,62 EUR	62,04 EUR	76,58 EUR	103,32 EUR	117,41 EUR
to 7 kg	EUR	47,70 EUR	52,46 EUR	66,88 EUR	82,88 EUR	114,02 EUR	129,71 EUR
to 8 kg	EUR	50,28 EUR	55,30 EUR	71,72 EUR	89,18 EUR	124,72 EUR	142,01 EUR
to 9 kg	EUR	52,86 EUR	58,14 EUR	76,56 EUR	95,48 EUR	135,42 EUR	154,31 EUR
to 10 kg	EUR	56,12 EUR	62,00 EUR	82,74 EUR	102,90 EUR	144,70 EUR	164,97 EUR
to 11 kg	EUR	59,38 EUR	65,86 EUR	88,92 EUR	110,32 EUR	153,98 EUR	175,63 EUR
to 12 kg	EUR	62,64 EUR	69,72 EUR	95,10 EUR	117,74 EUR	163,26 EUR	186,29 EUR
to 13 kg	EUR	65,90 EUR	73,58 EUR	101,28 EUR	125,16 EUR	172,54 EUR	196,95 EUR
to 14 kg	EUR	69,16 EUR	77,44 EUR	107,46 EUR	132,58 EUR	181,82 EUR	207,61 EUR
to 15 kg	EUR	72,42 EUR	81,30 EUR	113,64 EUR	140,00 EUR	191,10 EUR	218,27 EUR
to 16 kg	EUR	75,68 EUR	85,16 EUR	119,82 EUR	147,42 EUR	200,38 EUR	228,93 EUR
to 17 kg	EUR	78,94 EUR	89,02 EUR	126,00 EUR	154,84 EUR	209,66 EUR	239,59 EUR
to 18 kg	EUR	82,20 EUR	92,88 EUR	132,18 EUR	162,26 EUR	218,94 EUR	250,25 EUR
to 19 kg	EUR	85,46 EUR	96,74 EUR	138,36 EUR	169,68 EUR	228,22 EUR	260,91 EUR
to 20 kg	EUR	89,22 EUR	101,18 EUR	145,48 EUR	177,36 EUR	237,82 EUR	271,95 EUR
to 21 kg	EUR	92,98 EUR	105,62 EUR	152,60 EUR	185,04 EUR	247,42 EUR	282,99 EUR
to 22 kg	EUR	96,74 EUR	110,06 EUR	159,72 EUR	192,72 EUR	257,02 EUR	294,03 EUR
to 23 kg	EUR	100,50 EUR	114,50 EUR	166,84 EUR	200,40 EUR	266,62 EUR	305,07 EUR
to 24 kg	EUR	104,26 EUR	118,94 EUR	173,96 EUR	208,08 EUR	276,22 EUR	316,11 EUR
to 25 kg	EUR	108,02 EUR	123,38 EUR	181,08 EUR	215,76 EUR	285,82 EUR	327,15 EUR
to 26 kg	EUR	111,78 EUR	127,82 EUR	188,20 EUR	223,44 EUR	295,42 EUR	338,19 EUR
to 27 kg	EUR	115,54 EUR	132,26 EUR	195,32 EUR	231,12 EUR	305,02 EUR	349,23 EUR
to 28 kg	EUR	119,30 EUR	136,70 EUR	202,44 EUR	238,80 EUR	314,62 EUR	360,27 EUR
to 29 kg	EUR	123,06 EUR	141,14 EUR	209,56 EUR	246,48 EUR	324,22 EUR	371,31 EUR
to 30 kg	EUR	166,36 EUR	193,54 EUR	275,06 EUR	317,28 EUR	409,22 EUR	473,21 EUR

Zone 5
Andorra, Great Britain, Liechtenstein, Switzerland

Zone 6
Albania, Bosnia and Herzegovina, Iceland, Israel, Canary Islands, Kosovo, Montenegro, North Macedonia, Norway, Serbia

Zone 7
Canada, Mexico, United States of America

Zone 8
India, Japan, South Korea, Malaysia, Taiwan, Thailand

Zone 9
Australia, Bahrain, Indonesia, Yemen, Qatar, Kuwait, New Zealand, Oman, Philippines, Saudi Arabia, South Africa, United Arab Emirates, Egypt

Zone 10
Algeria, Argentina, Bolivia, Brazil, Chile, Cuba, Georgia, Iraq, Iran, Madagascar, Maldives, Moldova, Nicaragua, Peru, Uruguay, Vietnam

UPS
(insured with track & trace)

Price International from 2024:

Volume-weight	Zone D	Zone E	Zone F
to 2 kg	27,61 EUR	31,64 EUR	43,86 EUR
to 5 kg	36,12 EUR	51,05 EUR	62,81 EUR
to 10 kg	45,71 EUR	86,94 EUR	121,67 EUR
to 15 kg	63,74 EUR	128,79 EUR	180,61 EUR
to 20 kg	81,84 EUR	170,71 EUR	239,48 EUR

Zone D
Andorra, Great Britain, Liechtenstein, Switzerland, Albania, Bosnia and Herzegovina, Iceland, Israel, Canary Islands, Kosovo, Montenegro, North Macedonia, Norway, Serbia

Zone E
Canada, Mexico, United States of America

Zone F
India, Japan, South Korea, Malaysia, Taiwan, Thailand, Australia, Bahrain, Indonesia, Yemen, Qatar, Kuwait, New Zealand, Oman, Philippines, Saudi Arabia, South Africa, United Arab Emirates, Egypt, Algeria, Argentina, Bolivia, Brazil, Chile, Cuba, Georgia, Iraq, Iran, Madagascar, Maldives, Moldova, Nicaragua, Peru, Uruguay, Vietnam