International Buyers – Please Note:

For tobacco, liquids or alcohol only via credit card, bank transfer or Western Union!
Please look on your PayPal contract. PayPal permits no payments for any pipe tobacco, liquids, cigarettes, cigars or alcohol!

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. 

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - Governmental regulations prohibit such behavior.

Payment by bank transfer After completing your order, you will receive an order confirmation from us by email. In this email you will find your customer number, the invoice number, the items ordered, the invoice amount and our bank details. You order and transfer the invoice amount to the account specified in the email. After receipt of your transfer we will ship your order. Please always state your order number and your customer number with your order under purpose. Otherwise, the reconciliation of your payment will be more difficult and may lead to delays!

Invoices will be made by prepayment.

Please use for the EU or International standard transfer only the documentation or the form in online banking. These include boxes for indicating BIC and IBAN which are absolutely necessary for an EU standard transfer.

The Estervals Pipe House Customer Service: Mo.-Fr. from 09:00 to 16:30 Clock
Phone: + 49 180 3 161616 or via Email info @ tecon-gmbh.de.